Help Center: Frequently Asked Curation Questions

Curation & Platform Logic

Why am I redirected to another website for purchase?

Supplements Online is an independent digital curation platform. We provide "detailed reviews" and science-backed comparisons, but we do not stock or ship physical products. Redirecting you ensures that you purchase directly from the official manufacturer, guaranteeing product freshness, original warranty, and secure billing.

Is it safe to conduct transactions through your curated links?

Security is paramount. We only establish curated links with official storefronts that utilize enterprise-grade SSL encryption and secure payment gateways (Stripe, PayPal, etc.). By using our links, you bypass potential counterfeiters on third-party marketplaces.

How often is the curated research updated?

Our research team conducts monthly audits on every featured product. If a manufacturer changes a formula or loses a GMP certification, we immediately adjust our curation status. Our prices and availability are synced daily with manufacturer databases.

Ordering &
Post-Purchase

I need to cancel or return my order. What should I do?

Because we do not handle payment or fulfillment, all order modifications, tracking, and returns MUST be processed directly with the manufacturer's support team. Refer to the confirmation email you received at the time of purchase for their specific contact details.

Is international shipping available for curated products?

Most of our top-tier curated partners (like NatureWise, Elm & Rye, etc.) offer worldwide shipping. Specific shipping rates, customs duties, and delivery times are determined by the manufacturer at the point of checkout.

Didn't find your answer?

Our specialized advisors are available to handle technical inquiries, scientific methodology questions, and partnership requests.

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